Labs & diagnostic centres
Bring enquiries, test appointments and patient communication into one working day. Help your front desk keep every visit organised, from the first question to the next step.
Keep questions about services, opening hours and appointments with the team that can answer them. Use reception workflows for routine enquiries and give staff a clear place to review booking requests. Preparation advice comes from the instructions your centre approves.
Coordinate test appointments and arrivals in a shared view. Give reception a clear picture of who is expected, who has arrived and which handoff needs attention, without losing the patient’s next step between separate lists.
Organise appointment reminders and administrative follow-ups through your connected messaging channels. Route questions about reports to your team and the reporting system you already use. Keep communication separate from interpreting a clinical result.
Answer routine questions and capture booking requests, with a clear handoff to your front desk.
Keep patients in the conversation with timely follow-ups and personalised outreach.
Keep your location profile current and help nearby patients find the right information.
See enquiries, bookings and appointment trends to understand what brings patients to your team.
Start with the front-desk workflow your centre needs most, then connect the rest of the patient journey.
Organise questions, appointment requests and the information patients need before visiting.
Explore this workflowKeep preparation messages, visit reminders and incoming questions with the team that owns them.
Explore this workflowTHE POTENTIAL OF CONNECTED REMINDERS
What published appointment-reminder research has found.
25%
23%
55–65%
Keep in-person and remote appointments connected to the team coordinating the day.
Explore teleconsultation workflowsGood to know
A few useful details before you get started.
Built around the way your team cares for patients.
Explore a connected front desk for your lab or diagnostic centre.