25%
Teleconsultations for healthcare providers
Care can continue beyond the clinic.
Keep remote appointments, care-team handoffs and patient follow-ups connected to the same working day as in-person visits.
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A clear start for the remote visit.
Review the patient’s appointment request, confirm the clinician’s availability and keep the appointment details with reception. Make it clear when the visit is remote and which joining instructions the patient needs.
Teleconsultations · The first appointmentIllustration to follow
Keep the visit in the team’s working day.
Give reception a shared view of the scheduled remote appointment and the next handoff. When your teleconsultation service is configured, use the joining workflow enabled for your organisation. Clinical decisions stay with the treating clinician.
Teleconsultations · The visit workflowIllustration to follow
Keep the next step connected.
Bring administrative follow-ups and the next appointment back into the patient communication workflow. Keep scheduling questions with reception and pass clinical questions to the care team.
Teleconsultations · The next stepIllustration to follow
THE POTENTIAL OF CONNECTED REMINDERS
Small touchpoints. Measurable potential.
What published appointment-reminder research has found.
23%
Higher appointment attendance
55–65%
Lower reminder cost per attendance
Good to know
Questions, answered.
A few useful details before you get started.