Dr Asha RaoAI call answering
Give incoming patient calls a clear first point of contact.
Your AI receptionist. More time for care.
Answer patient calls, reach patients on WhatsApp, manage your Google Business Profile and see what brings appointments to your clinic.
AI reception and call handling.
Handle patient calls, routine questions and booking requests with AI reception. Give your front desk more room to focus on patients in the clinic.
Booking enquiries
Help callers take the next step towards an appointment.
Clinic-approved answers
Answer routine questions about your clinic, services and visiting hours.
Caller details
Paperwhale the information your team needs to continue the conversation.
Appointment requests
Keep booking requests organised for your reception team.
Call summaries
Give staff the context they need without replaying every conversation.
Front-desk handover
Bring your team into conversations that need a person.
Call follow-ups
Keep calls that need another action visible to reception.
Call history
See patient call activity together in one place.
Reach patients on WhatsApp.
Stay connected beyond the first visit with WhatsApp outreach for reminders, follow-ups and re-engagement, alongside a shared inbox for patient replies.
Patient outreach
Reach out with relevant messages for the patients you want to engage.
Targeted campaigns
Organise outreach around the patient groups and services that matter.
Visit reminders
Keep upcoming appointments on your patients' radar.
Post-visit follow-ups
Keep the conversation going after a consultation.
Patient re-engagement
Reconnect with patients who may be ready for their next visit.
Shared WhatsApp inbox
Keep replies visible so outreach leads to a real conversation.
Message templates
Prepare consistent messages your team can reuse.
Outreach follow-through
Keep patient replies and the next action connected.
Campaign visibility
Review outreach activity alongside patient responses.
Google Business, managed.
Keep your Google Business Profile current, manage reviews and strengthen your local presence, so patients can find and choose your clinic with confidence.
Business Profile management
Keep your clinic's presence on Google organised in one place.
Clinic hours
Keep visiting hours and schedule changes clear for patients.
Contact information
Keep your phone number, address and booking details current.
Services and specialties
Help patients understand the care your clinic offers.
Photos and updates
Keep your profile useful with current clinic information.
Review monitoring
Stay aware of what patients are saying about their experience.
Review responses
Prepare thoughtful responses for your team to review.
Profile consistency
Keep your clinic information aligned across profile details.
Local discovery insights
Understand how patients discover and interact with your profile.
Clinic analytics. Clearer decisions.
Bring calls, WhatsApp outreach, Google Business activity and appointments into one view. See where enquiries come from and where your team can act next.
Call activity
See the volume and pattern of patient calls.
Reception workload
Understand the enquiries reaching your front desk.
Follow-up needs
Identify conversations that still need attention.
WhatsApp activity
Review outreach and patient replies together.
Campaign engagement
See which messages lead to patient conversations.
Re-engagement trends
Understand how patients respond to follow-up outreach.
Google Business activity
Review how patients interact with your clinic profile.
Discovery trends
Understand where interest in your clinic is coming from.
Patient feedback
Keep review activity visible alongside your other clinic metrics.
Appointment trends
See booking patterns across your clinic.
Enquiry-to-booking view
Understand the path from a patient enquiry to an appointment.
Practice overview
Bring key activity together for clearer business decisions.
Connected appointment workflows
Keep the day moving.
Wherever care happens.
Appointments & patient queue.
Bring bookings, arrivals and patient handoffs into one view for reception and your care team.
Explore clinic workflowsTeleconsultations.
Keep remote appointments and administrative follow-ups connected to your configured consultation service.
Explore teleconsultationsTeleconsultations · The visit workflowIllustration to follow
Why Paperwhale
More clinic. Fewer tools.
Other tools cover a part of the patient journey.
Paperwhale brings the pieces together.
| Find the right fit for your clinic.Your everyday work, side by side. | Built around your clinicPaperwhaleReception, outreach and visibility. Together.Book a demo | Business phone systemGoogle VoiceCalling, voicemail and call routing. | Business messaging appWhatsApp BusinessCustomer conversations on WhatsApp. | Local business presenceGoogle Business ProfileYour business on Search and Maps. |
|---|---|---|---|---|
| Reception & calls | AI reception & staff handover | Calling & call routing | Business messaging | Phone number on profile |
| WhatsApp outreach | Campaigns & shared inbox | Separate tool | Customer messaging | Separate tool |
| Google Business | Profile & review management | Separate tool | Separate tool | Profile & review management |
| Business insights | Calls, outreach & appointments | Phone activity | Messaging activity | Profile performance |
| Clinic workflow | One connected workspace | Phone workflow | Messaging workflow | Business profile workflow |
Compares each standalone product’s focus. “Separate tool” means an additional product is needed for that workflow. Features vary by plan and region. Explore: Google Voice ↗ · WhatsApp Business ↗ · Google Business Profile ↗