For physiotherapy practices
Bring assessment bookings, ongoing appointments and patient follow-ups into one shared workflow. Keep reception organised across a series of visits, not just the first one.
Keep enquiries and initial assessment requests together. Give reception the context to review clinician availability and help the patient arrange a first visit. Clinical suitability and assessment stay with your physiotherapy team.
Keep scheduled sessions, attendance and rescheduling requests visible to reception. Organise the administrative side of ongoing visits around the frequency agreed by the clinician, with a clear next appointment for the patient.
Use connected messaging for session reminders and administrative follow-ups. Keep patient replies visible to the team, with a handoff when a question needs a clinician rather than a scheduling answer.
Answer routine questions and capture booking requests, with a clear handoff to your front desk.
Keep patients in the conversation with timely follow-ups and personalised outreach.
Keep your location profile current and help nearby patients find the right information.
See enquiries, bookings and appointment trends to understand what brings patients to your team.
Start with booking and attendance, then bring reminders and patient replies into the same routine.
Keep initial assessment requests and subsequent appointments together.
Explore this workflowGive reception a clear place to review missed visits and patient replies.
Explore this workflowTHE POTENTIAL OF CONNECTED REMINDERS
What published appointment-reminder research has found.
25%
23%
55–65%
Keep in-person and remote appointments connected to the team coordinating the day.
Explore teleconsultation workflowsGood to know
A few useful details before you get started.
Built around the way your team cares for patients.
Explore a connected appointment workflow for your physiotherapy practice.